Process to Hire from CDS Audio Visual

Can anyone hire from you?

Well, yes – as long as you fulfil your requirements as stated in this FAQ. Non-business hirers will be required to pay a security bond. This security bond will be refunded on safe return of the equipment. If any item is lost or damaged or requires repair we will use this bond initially to fund the repair or replacement and any balance left over will be refunded. If the repair / replacement is more than the bond, your credit card will be billed for any shortfall.

Can a business or company hire from you?

Of course! If you have an ABN we are more than happy to assist and we can provide a Tax Invoice. Let us know when you make your booking or enquiry and we will get in touch to make sure we get all the right details. You will still need to pay via credit card and any costs from loss, damage or late return will be billed to that card.

How do I make a booking?

Take a look at our range of packages, select what you think you need, add it to the cart and complete the booking!

What happens if the packages don’t meet my exact requirements, or if I’m not sure exactly what I need?

Just pick up the phone and dial 1300 852 552 and we can help you out. You can also just request a quote to give us a description of your needs.

What if I want more than one of the packages, or if I want a bit from some and a bit from another?

We have done our best to create packages based on the most common use items, but of course this is not going to cover every situation! If what you need isn’t covered by one of our packages, just pick up the phone and dial 1300 852 552 and we can help you out. You can also just request a quote to give us a description of your needs.

What happens next?

We will review your booking and get in touch if we need clarification to make sure the hire is going to do exactly what you need. Don’t worry – if something in the booking doesn’t seem right, we will make it work for you at the best possible price. Once we have everything sorted, we will send you a formal confirmation document via email – and from that document you will agree to the terms and make your payment via credit card.

So how do I 100% lock in my hire?

Your booking is 100% confirmed and locked in once payment has been made in full.

What if I have to cancel my order?

Your order is not 100% confirmed until payment has been made, so of course you can cancel your order any time before that point. Just send us an email clearly stating the cancellation and we will take care of it. Take a look at all our legal documentation and our full cancellation policy here.

What if I have to postpone my order to another date?

Not a problem! Just let us know the dates and, subject to availability, we will happy reschedule for you.

Requirements to Hire from CDS Audio Visual

Do I need to provide identification to hire?

Well, yes of course. You will need 2 forms of ID. A government issued ID card (such as an Australian Drivers Licence or Proof of Age card) as well as one other form of ID that shows your current address (such as recent water rates bill, electricity bill, bank statement etc).

Can I use my Passport as ID?

Your passport doesn’t show your current address, so unfortunately no – we can’t use that.

So, what is the bond?

We require a minimum $300 security bond for non-business hirers. The security bond is charged to your credit card and will be refunded 2-5 business days after the goods have been returned and checked. Any repair or replacement costs will be deducted from the bond and the balance refunded. Should the repair or replacement cost be greater than the bond amount, your credit card will be charged for the balance.

What about cash?

Sorry – NO cash, however we do accept Visa, Mastercard and American Express.

Customer Pickup vs Delivery / Return

Please explain the options for collection vs Delivery / Return.

Some products can be collected from our office in Hornsby NSW, some can be delivered and returned by courier and some can only be delivered, installed and picked up by our trained Audio Visual Technicians. You will see this by the options available during product selection.

Do I need a special vehicle to pick up myself?

Some products are large and won’t fit in a standard sedan. Some may fit in a SUV or station wagon. We prefer you don’t bring a ute or trailer due to potential weather issues and wind/dust damaging the equipment. A good-sized van always works! If you are not sure, please get in touch and, of course, we are more than happy to deliver and professionally setup everything for you.

Can someone else pick up the goods for me?

Short answer – No. The person that signs the paperwork and pays for the item needs to be the one to pick up the goods, show their ID and confirm credit card details. Similarly, when you receive a delivery via courier or if our technician brings the goods to you – you have to be there to show ID and sign paperwork.

What about someone else returning the goods for me?

Well, that’s up to you but remember that the goods are your responsibility until they have been returned and we have checked them so you will be liable for any costs incurred for repair or replacement of the goods up to the point we have checked them.

So, can I get the goods a day early to give us time to setup?

Of course! Well…. subject to availability! We want things to work for you so let us know in advance and we will try to give you a grace period of one day for pickup / setup of the goods. We are also happy to discuss weekend rates – generally, if you collect on a Friday afternoon and return on a Monday morning, we will only charge a one-day hire rate.

In that case, can I return the goods after the booked return date?

Well, no that wouldn’t be fair – someone else might be waiting to use the same item! If you think there might be a delay in returning the goods let us know BEFORE the due return date/time and we will see what we can do t avoid ongoing rental costs, otherwise late fees will be charged to your credit card daily at the ongoing hire rate until the goods have been returned.

How do I return the goods?

Make sure everything is packed back into the same manner and same packaging supplied by us. Double check that all remote controls, cables, instructions and anything else we gave you is included. All cables should be rolled up neatly using the supplied Velcro tabs and make sure there is no tape residue or other foreign matter!

Give us a call to let us know you are on the way to return the goods so we can make sure someone is there to meet you. Everything will be checked by us and the security bond taken will be refunded to you electronically once everything is confirmed OK.

Equipment and Other Questions

Can your equipment be used outdoors?

Unless specifically stated, our equipment is not rated for wet weather, dusty or dirty conditions so it is important that you take care at all times to avoid any damage to the equipment. All loss, damage or injury arising from the misuse of the equipment is your responsibility.

Is your equipment tested and safe?

All of our equipment is visually inspected, tested and tagged by a licenced and trained technician to the AS/NZ 3760 standard.

If I collect it, how will I know how to set it up?

Our “customer collect” packages come with a basic set of instructions, and we are more than happy to give you a quick run through setting it up when you come and collect. However, if you are not sure about doing it yourself please let us know and we will be more than happy to provide a trained Audio Visual technician to deliver, setup and test the equipment in a fully OH&S compliant manner.

What if I have trouble setting it up?

You can always call us during business hours and we will do our best to help you over the phone – it is even easier if you have an iPhone and we can FaceTime! If you are concerned that you are going to be setting up outside business hours please let us know when you book and we will arrange an out-of-hours contact number for you.

What if it just doesn’t work?

All of our equipment is thoroughly tested before every hire, so we know it is working when it leaves our care. If you have difficulties give us a call and we will do our best to help you troubleshoot the setup. In the extremely unlikely event of actual hardware failure and we do not deem it to be caused by incorrect use, misuse or improper care of the equipment we will refund the hire fees for that item. Please – don’t wait until after the event to tell us you couldn’t work it out! Call and let us help…. We want your event to go well as much as you do!

Is the equipment insured while on hire to me?

The equipment is not insured while in your care. This time is from either a) the time you collect until the time you return the goods b) the time the courier delivers to you to the time the courier collects from your or c) the time our delivery technician completes setup and leaves the room until the time our delivery technician arrives back in the room to begin packing down the equipment. It is your responsibility to ensure the safe keeping of the equipment will in your care.

What is your shortest hire period?

Well, you can hire it for 1 minute if you want, but our rates are charged in blocks of 1 day (24 hours). We do discounts for multiple day duration and we are happy to work out grace days for delivery & setup subject to availability.

What happens if something gets broken, damaged or lost?

We will check all items on return. We expect normal usage however any excessive dirt, grime or other foreign matter such as tape residue, blu-tack etc, will incur a $66 inc GST per hour (or part thereof) cleaning fee. If an item is damaged, we will seek a repair quote from our wholesalers / repairers and your credit card will be charged that amount. If an item is lost or damaged beyond repair we will charge your credit card for the replacement cost of the same item or a similar one if it is no longer available.

What happens if I lose the instructions?

If you lose the instructions, we will deduct $27.50 inc GST from your security bond to replace it.

Wow! I read this far! Is there anything else I need to know?

If you want all the nitty-gritty in fine detail, check our ‘legals’ section here.